Astrid Hoops

Stainless/Titanium Steel
Our stainless/titanium steel products are suitable for those with sensitive skin as they are hypoallergenic and resistant to water/corrosion, making it perfect for prolonged wear. Do note that proper care still needs to be taken to ensure longevity of the products!

925 Sterling Silver
Jewellery made with 925 sterling silver are hypoallergenic and suitable for sensitive skin. However, they are prone to oxidation and will turn a darker colour when exposed to surroundings. Do clean your sterling silver items with a polishing cloth when it happens to restore them to its original shine.

14K/18k Gold Plated
These products have a metal base with 14K/18k gold electroplated above it. The gold plating gives it its shine and protects the metal base. All our gold plated jewellery are plated over stainless or titanium steel, giving them an extra shine and elevates its luxurious look.

Processing Time
Orders are generally dispatched within 2-5 days, but may differ based on order volume etc.

If you require your parcel urgently, do check with us before ordering and let us know when you'd need the parcel by, and we will assess the situation accordingly.

Tracking Number
Tracking number will be provided after parcel has been dispatched. Do allow up to 2 working days for the Singpost personnel to collect and scan the parcels into the tracking system, and another 1-2 working days for delivery.

If you attempt to track your parcel and the system reflects "Item status not found in the system" or any other error messages, it means the Singpost personnel has yet to collect your parcel from the posting box.

Delivery Duration
Delivery duration varies according to Singpost and we are not liable for any delays on Singpost’s end. Local delivery usually delivers within 2-5 working days, while international delivery can take up to 1 month to be delivered.

Similarly, for courier options, delivery duration will vary according to Qxpress and we are not liable for any delays, especially during peak periods. Courier usually takes around 1-2 days to be delivered after parcel has been collected by the delivery personnel.

Mailing Options (Local - within Singapore)
Tracked Mailing (via Singpost)
$3 flat rate
Redelivery fee for unsent mail = $3
*tracking number will be provided via email after parcel has been mailed out. do allow up to 2 working days after dispatch email has been sent for the tracking link to reflect an accurate parcel status.

Courier (via Qxpress)
$5.50 flat rate
Redelivery fee for unsent parcel = $5.50, or self-collect from wrong address
*tracking number will be provided via email after parcel collection has been scheduled & picked up

Complimentary tracked mailing with $60 spent.

Mailing Options (International) via Singpost
Registered Airmail
SGD12
*tracking link will be provided via email after parcel has been mailed out. do allow up to 1 working day after dispatch email has been sent for the tracking link to reflect an accurate parcel status.

Complimentary registered airmailing with $80 spent.

Returns & Refunds
We are not responsible for any lost mail. In addition, please ensure that your address is provided correctly (including unit number and postal code). A re-delivery fee of $3++ will be incurred should your parcel get returned to us.

For more information, do refer to our Returns, Refunds & Warranty page.

Even though we strive to bring in quality materials, the durability of each product still depends largely on post-purchase care. Ensure that you take good care of your jewellery to prolong its durability.

• Remove jewellery before coming in contact with water.

• Remove jewellery before engaging in strenuous physical activity.

• Avoid direct contact with chemicals (eg. perfume, hairspray).

• Clean jewellery after each use and occasionally wipe with a soft cloth.

• Store jewellery separately in an air-tight container/box.

• Store jewellery in a cool and dry place away from direct sunlight.